Support

Key principles of our technical support service

1. Omnidirection. You do not need to busy your brains to whom to appeal — to the programmer, web hosting administrator, content manager, coder or designer. According to the chosen package of support we monthly guarantee working at decision of nascent tasks of your project within the framework of certain amount of man hours. We determine ourselves which of our specialists will be assigned with your task, or will break up your task into subgoals for different performers. Injoit.com is your internet agent of complete cycle, and we will surely have a specialist for the resolving of any issue with your project.
2. Transparency. At any time you can associate with our manager regarding support of your project. On demand customers will also get access to a web interface of our groupware development system — you will be able to monitor our works 24h/7, submit tickets and communicate directly with the developers.
3. Quality. The execution of every task and the performance of every element is checked by quality assurance engineer. This service is included within the cost of a package. You do not have to verify execution of your tasks constantly — our internal QA department will look after about it.

You may work with us by plain hourly rate scheme. However, if you need a continuous support it will be cheaper and easier for both of us if you purchase monthly subscription to one of our support packages:

Packages (hours per month):

• 30 hours
• 40 hours
• 50 hours
• 100 hours

The contract has to be signed for at least 3 months term.